Urban Emergency Service

The city infrastructure must be able to respond to various challenges including catastrophic events, natural disasters, terrors attacks and further cases of emergencies. For that purpose, an integrated emergency handling system is required that can close the gap between emergency centres and the citizens. On the one hand, this system should be able to acquire information from and around citizens based, for instance, on social networks or various sensors distributed in the vicinity in question. On the other hand, the system can provide means for pushing notifications and relevant information to citizens that are potentially in danger. These mandatory and additional functions of the Urban Emergency Services are shown below. The impact of the system varies depending on the functions implemented. Regarding the benefits of the solution, this is evident. The benefits, which can be achieved by a system containing all additional functions below, are shown as potential benefits whereas the general benefits can be reached by implementing the mandatory functions only.

   Market Overview

The solution allows city stakeholders (e.g. police, utility companies, planners etc.) and citizens fast and efficient exchange of information in emergencies and the monitoring of catastrophic events and the implementation of ad-hoc response strategies. (Fraunhofer Focus, 2017) The implementation of an Emergency System improves both its living conditions and increase its tax base for a city. Emergency and security services are not always well funded, but they are critical and very likely to be engaged in the early rollouts of smart systems. (Forst and Sullivan, 2015)

Currently, implemented Emergency Systems and their scope are displayed on the following map: 

 (Forst and Sullivan, 2017)

See the full research here, page 15 -20.

    Marketable Outcomes

Besides the potential increase of the tax income, Urban Emergency Systems also attract businesses and investments as they offer a safe environment. (First and Sullivan, 2015)

Forst and Sullivan identified factors which are most likely to support the implementation of Urban Emergency Systems, these are: 

  • need to curtail the crime rate
  • smart city initiatives
  • IoT and smart analytics
  • modernisation of legacy cameras
  • efficient storage management

(Forst and Sullivan, 2017)

Possible Emergencies the System may include are shown in the following figure: 

 (Abuja, 2017)

Functions help you to understand what the products can do for you and which ones will help you achieve your goals.

Each solution has at least one mandatory function, which is needed to achieve the basic purpose of the solution, and several additional functions, which are features that can be added to provide additional benefits.

Mandatory Functions

collecting data in emergency areas

Products that are able to monitor local circumstances during emergencies and detect them, such as cameras

contacting people in endangered areas

Products that inform people about local emergencies, such as an App

Additional Functions

facilitating management procedures

Products that ease the emergency management

enabling emergency responses

Products that enable people (such as volunteers) to respond to the current state of the emergency

increasing safety for large-scale events

Products using the emergency system to increase the safety of events

easing cooperations

Products that ease the cooperation between various departments and organisations in case of an emergency

 Implementation Facts

Average Implementation Time: < 0,5 years

Initial Investment Amount: 50,000 - 250,000 €


Mandatory Functions

Additional Functions

  • collecting data in emergency areas
  • contacting people in endangered area
  • facilitating management procedures
  • enabling emergency responses
  • increasing safety for large-scale events
  • easing cooperations 

    Supporting Infrastructure

The urban ICT emergency system requires reliable and efficient backbone and mobile communication network, which enable the interaction between citizens and emergency handling team in both directions.

    Government Initiatives

The ICT emergency system should be realized in the scope of advanced public safety, in which case a cooperation with the city municipality and belonging stakeholders is required.

The deployment and utilisation of ICT-based emergency services are especially advanced with the lately increasing number of threats (e.g. weather, terror attacks …).

Philipp from Fraunhofer FOKUS



  • Increasing safety
  • Improving social integration
  • Improving life quality

   Potential Benefits

  • Improving personnel efficiency
  • Increasing safety
  • Improving healthcare
  • Improving elderly care